Bye Bye Commonwealth Bank
Sunday, October 30th, 2005Which bank? It’s the bank I’ve been with since primary school, prep to be exact, if you don’t count the fact that I transferred my funds to a different branch in Grade 4. It’s the bank that has just started charging Netbank fees, claiming that it wouldn’t effect most of their customers but forgetting about the inflexibility that such lameness creates. It’s also the bank that once had me waiting on the phone for nearly an hour before I could speak to a human yet when I finally spoke to someone, he was juggling between other customers when the computer was taking time to load.
While the customer service may have improved a tiny bit since then as the banks realise their mistakes of the 90s, there’s also the fact that when I’m no longer a student there will be a $5 per a month account keeping charge and other fees. Not to mention that while I am a student I have to go into the branch and declare this fact, once a year, an inconvenience I’d rather do without. So I’ve ditched the bank after 15 years.
Having decided to go with a credit union, I walked into a branch and someone was available right away to open my account. No waiting, no queues. If I recall, waiting to see someone at my local bank branch was another thing that involved atrocious waiting times. I’m sure anyone contemplating opening an account with the bank would be turned away with a wait like that. The downside is that I have a lot further to travel if I want to get to a branch though I can deposit at any Westpac branch and withdraw from any ATM without fees, as well as with EFTPOS/Visa.
So bye bye to the Commonwealth Bank and bye bye to fees and charges. Though there probably aren’t many credit unions with so few fees as this, I won’t mention which one it is for now since you really need to know someone who can refer you (who has been a member for 12 months) or work in the right area.